FAQs
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Is my data safe with GemExhibit?
Yes. Your data is protected using industry-standard encryption and secure cloud infrastructure. We apply strict access controls, routine backups, and secure server environments to ensure your inventory, client information, and transaction records remain fully protected at all times.
Can I migrate my existing inventory into GemExhibit?
Yes, we provide complete data migration support. Whether your records are in Excel, CSV, or another software system, our team will assist you in securely transferring your inventory, images, pricing, and customer data to ensure a smooth and accurate transition.
What kind of training do you offer?
We provide comprehensive onboarding to ensure your team is confident using the system. This includes live training sessions, step-by-step video tutorials, detailed documentation, and guided assistance during the initial setup process.
What kind of support do you provide?
GemExhibit offers reliable and responsive support through email, WhatsApp or chat, and scheduled Zoom sessions. Enterprise clients receive priority assistance to ensure uninterrupted business operations.
How long does it take to launch GemExhibit?
Most businesses are fully operational within three to seven business days, depending on the size of the inventory and customization requirements. If data migration is required, the timeline may vary based on the volume and structure of your existing data.
What are the advantages of GemExhibit?
GemExhibit centralizes your inventory management, provides real-time stock tracking, and delivers an exhibition-ready viewing experience. It includes image and document management, multi-user access with role-based permissions, and secure cloud access from anywhere in the world. The platform is designed specifically for gemstone and jewelry businesses.
Can I manage both colored stones and diamonds in GemExhibit?
Yes. GemExhibit is built to manage colored gemstones, certified and non-certified diamonds, rough parcels, and finished jewelry. The system allows customized fields based on stone type, grading, certification, and other relevant attributes.
Can I log rough parcels into the system?
Yes, you can create parcel entries, record weight, origin, cost, and track movement or breakdown into smaller lots. This ensures full traceability and better inventory control.
Can I access my stock offline?
GemExhibit is a cloud-based platform and requires an internet connection for real-time synchronization. However, special offline viewing options for exhibitions may be available depending on your subscription plan.
From which devices can I access GemExhibit?
GemExhibit can be accessed from desktop computers, laptops, tablets, and mobile phones. All you need is an internet connection and a web browser.
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